This time, it has evolved into a trilogy.
Article dated October 13,"For what" and "for whom" are you doing your work? Did you read the article?
October 26 article "Continued) What is your job for, and for whom?"
It is a story about the kaizen activities of people in charge of maintenance services for a specific equipment manufacturer.
They were busy working every day. It's the best situation to do my work every day.
I don't see any signs of it getting any easier.
It is their situation.
It doesn't look like an accessible world, but this is their current situation.
It is the world they take for granted.
This world is called the comfort zone.
It's not comfort, but cognitive science calls it the comfort zone.
In this state, performance usually improves, but you are accepting the status quo of being overwhelmed by work.
The only way to overcome this is to set their ideal goals and make that world their comfort zone.
They started looking at reality.
They began to interact with the users of the manuals they created.
Then, I could hear from the user's mouth what I had vaguely thought until now.
"For some time now, the manual (which we created) has been
I had heard rumors that it wasn't used much, but it was true."
"The procedure manual (we are making)
It didn't seem to be very useful (and unfortunately)."
"The leader of the local construction
He said that it is desirable to be"
They began to step outside the world they had been immersed in until now.
Then, the real intention of the user jumped into my head.
The RAS (reticular activating system) filter that covered my comfort zone was removed.
It takes a lot of energy to get out of your comfort zone.
If you leave it alone, you will live in your comfort zone forever.
However, by taking a step outside, I could see what I could not see because of the scotoma.
They began to step outside the world they had been immersed in until now.
Then, the real intention of the user jumped into my head.
The RAS (reticular activating system) filter that covered my comfort zone was removed.
It takes a lot of energy to get out of your comfort zone.
If you leave it alone, you will live in your comfort zone forever.
However, by taking a step outside, I could see what I could not see because of the scotoma.
I suggested the above to Kaizen members.
And they accepted the proposal and have been talking to users over the past two weeks.
Then, the user's real intention jumped into their heads.
"For some time now, the manual (which we created) has been
I had heard rumors that it wasn't used much, but it was true."
"The procedure manual (we are making)
It didn't seem to be very useful (and unfortunately)."
"The leader of the local construction
He said that it is desirable to be"
The information that jumped into their heads this time had been rolling around them for a long time.
The site construction leader wants the procedure manual to be created for the workers.
Workers are not making good use of current procedure manuals
But they didn't think it was important information to them.
I was so immersed in my comfort zone that I couldn't see the outside world.
Through the filtering effect of the RAS (reticular activating system) in their brains, they shut out information that seemed irrelevant to them.
The only way out of this is to get out of your comfort zone.
First of all, the construction manual.
"For what" and "for whom" are you creating?
Finding this answer is their first step to getting out of their situation.
Is the procedure manual you have worked hard to make not very useful?
What's the point of streamlining a job that isn't useful in the first place?
They were aware of this fact.
Finding this answer is their first step to getting out of their situation.
Is the procedure manual you have worked hard to make not very useful?
What's the point of streamlining a job that isn't useful in the first place?
They were aware of this fact.
If you can do this, don't you think you'll be able to feel the results of your work like the father of the greengrocer?
As I mentioned last time, when thinking about this problem,
The greengrocer's father talks directly with the customers and has a firm grasp of what the customers want.
To satisfy our customers, we purchase vegetables that meet their needs.
The greengrocer's father makes his own decision
when purchasing on that morning,
When customers buy with a smile, we can feel the results first-hand.
That's why the greengrocer's father is always in good spirits.